Natalie Petouhof
FEBRUARY 22, 2016
By joining Contact Solutions’ strong self-service capabilities with its advanced customer analytics, engagement management and workforce optimization solutions, Verint is extending omnichannel engagement across the enterprise.
NobelBiz
JANUARY 3, 2024
This collaboration provides contact centers with a powerful solution for navigating the complexities of modern communication laws, offering features like state-specific call windows, built-in suppression on DNC lists, and omnichannel compliance. Call centers are also leveraging chatbots to handle basic customer queries.
NobelBiz
MAY 9, 2023
With dialers, contact centers can greatly improve their operational efficiency, leading to a more satisfied customer base and happier agents. Customer Experience Generally speaking, automated dialers can have a significant impact on the customer experience.
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