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Build an AI-powered virtual agent for Genesys Cloud using QnABot and Amazon Lex

AWS Machine Learning

SEPTEMBER 29, 2022

The solution discussed in this post enables customers to interact with a voice bot backed by a curated knowledge base in a natural and conversational manner. Customers can get answers without having to wait for a human customer service representative, thereby improving resolution time and customer satisfaction.

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What Are The Benefits Of CCaaS For Businesses?

NobelBiz

JUNE 1, 2021

Employees and consumers alike benefit from live customer relationship management. Cloud-based services have cleared the way for more adaptable and inventive solutions to satisfy the demands of new contact centers. In addition, a cloud-based CCaaS solution should improve team structure and call flow management.

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Contact Center Multi-Channel Call Center Software 52
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