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Do More With Less: 3 Effective Strategies to Maximize Your Contact Center’s Potential

Myra Golden

APRIL 11, 2023

AI can free your agents to focus on complex customer issues and provide personalized service. Balto reminds agents of your call flow so they stay on track and effectively carry out conversations — in English or Spanish. Another common pitfall is focusing too much on cost reduction at the expense of customer service.

Strategy 52
Strategy Contact Center Average Handle Time First Call Resolution 52
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What Are The Benefits Of CCaaS For Businesses?

NobelBiz

JUNE 1, 2021

Customers nowadays expect a high level of service. Can a CCaaS offer them the service they require? It’s pointless to offer outstanding things at the lowest possible price if you can’t deliver exceptional customer service. Your contact center serves as your company’s storefront.

Contact Center 52
Contact Center Multi-Channel Call Center Software 52
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