Call Flow Communication Reference Wait Times 
NobelBiz
FEBRUARY 14, 2023
Dead air time refers to the period of inactivity during customer interaction in a contact center; the time between when an agent finishes speaking and when the customer begins speaking or vice versa. This also includes techniques for keeping the conversation flowing, such as active listening and effective questioning.
NobelBiz
FEBRUARY 22, 2023
Despite the emergence of new digital communication channels and self-care, the voice channel, or more simply telephony, remains the primary communication channel favored by consumers. Agent routing skills, artificial intelligence, and automation are all beneficial in optimizing call flow and guaranteeing greater FCR.
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NobelBiz
FEBRUARY 15, 2023
Despite the emergence of new digital communication channels and self-care, the voice channel, or more simply telephony, remains the primary communication channel favored by consumers. Agent routing skills, artificial intelligence, and automation are all beneficial in optimizing call flow and guaranteeing greater FCR.
NobelBiz
JUNE 1, 2021
It is a software system that improves customer service efficiency by utilizing a call center solution that manages several channels particular to a business. It refers to cloud-based software solutions used by call center personnel to give a better overall customer experience. Establish on-site or virtual call center teams.
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