Call Flow Call Recording Contact Center Software How To 
NobelBiz
FEBRUARY 14, 2023
Measure current dead airtime: To reduce dead air time effectively, you first need to know how much disquiet time is occurring in your current interactions.Through call recording and analysis tools. Train agents: Provide your agents with practical training on how to minimize dead airtime.
NobelBiz
APRIL 18, 2022
How to manage a call center efficiently? Interacting with a contact center is always a test for its clients. How to drive efficiency in a call center through technology? Contact centers benefit from a versatile solution when using an interactive voice server, as they can: Control call flows.
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