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This Is How You Save On Customer Support

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Research from American Express shows that 70% of customers are willing to pay a premium to do business with a company that offers great customer service. On the other hand, poor customer service can cost companies dear. So we agree that extraordinary customer service is expected, and not exceptional anymore.

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7 Killer Tips for your Travel Site and Call Center to Navigate the Busy Holiday Season with Ease

Bold360

According to Zendesk’s 2014 Benchmark report , customer service rankings dropped to their lowest during the holiday season, with the travel industry experiencing the largest -7 point drop, the most drastic in comparison to all other industries. Plan ahead of time. Make sure you’re technically equipped.