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Millennial Generation Customer Service – The Ultimate Guide

TechSee

This penchant for technology has shaped their consumer behavior and preferences, and brands must tailor their customer service strategies to suit Millennials’ attributes. Most top-tier cloud CRM solutions include a self-service engine to manage the knowledge base and help customers solve problems on their own.

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Omnichannel Customer Service is Important, But Don’t Hang up the Phone!

Advantage Communications

In this blog we often talk about the innovative omnichannel technology that a modern outsourced call center will bring to your organization, and how those technologies will help your company realize significant benefits to your customer service strategy.