Call Center, Customer Experience Design, Customers and Rewards Programs

I Had to Pull the “Get Me a Manager” Card. Here’s Why.

Myra Golden

FEBRUARY 3, 2017

Now, the hotels.com call center is telling me that because they couldn’t help my hotel in Baltimore sort out a problem, they are removing my earned rewards? The number one thing customers want is help. When you don’t/can’t help, customers instinctively want to climb the ladder. Customers also want acknowledgement.

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I Had to Pull the “Get Me a Manager” Card. Here’s Why.

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