CSM Magazine

OCTOBER 12, 2022

For example, if you have a retail store, you can send a coupon to customers when they are near your store. Agent Assist is a technology that helps call center agents handle customer inquiries more efficiently. As a result, Agent Assist technology is an essential tool for any call center that wants to improve its performance.

Technology 52

Technology Self Service Customer Experience Customer Journeys 52

ViiBE Blog

FEBRUARY 28, 2022

Anna Gorina February 28, 2022 Share this article Contents Share this article Contents Enhancing the Digital Experience with Remote Assistance Free Retail E-book available now! Live chat boosts competitive advantage Live chats are no longer something shocking and completely new, however, not many companies are using them.

e-support 52

e-support CRM ROI First Call Resolution 52

Stella Connect

JANUARY 4, 2022

It is an essential component of creating a Hero-Class® customer experience that is a competitive advantage for your organization.”. and attention to detail for more effective troubleshooting and likelier first contact resolution (aka first call resolution ). . “[I]f you care about customer experience.

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97