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A Comprehensive Guide to Customer Interaction Analytics

NobelBiz

Diving Deep into Call Centers Customer Interaction analytics serves as the heartbeat of modern call centers. Let’s delve deeper into the essence of interaction analytics, especially from the vantage point of call centers. What is Interaction Analytics? Watch the entire podcast episode here!

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What Are The Methods Of CRM Integration?

NobelBiz

Even more, your agent can simply click on the phone number in the CRM customer record and automatically trigger the dialing system. In particular, call recording, client comments, dates, timeframe, nature of requests, and the agent’s comments. And this is a great springboard to optimize your productivity and performance.

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Best Customer Loyalty Practices – From Simple to Bizarre and Everything In Between

LiveChat

Zappos has built a customer-first culture that encourages call agents to stay on the line as long as they think necessary , and this has resulted in some of the longest customer service calls in history. #2: Customer service doesn’t end at front desk or call center. 2: Streamline processes. 4: Put data to good use.

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