CX Accelerator
JULY 1, 2020
Another large call center (over 900 agents) with an on-premise solution was doing their best to physically distance agents, but only 52% of their employees came to work out of fear of getting sick. Now more than ever, technology is vitally important. This season requires flexibility and trust.
Magellan Solutions
FEBRUARY 26, 2024
Additionally, AI enables businesses to automate call routing, ensuring that customers are directed to the right agent. Integrating artificial intelligence call center solutions empowers customer service professionals to streamline operations and enhance efficiency. It improves customer service and satisfaction.
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CX Accelerator
JULY 1, 2020
Another large call center (over 900 agents) with an on-premise solution was doing their best to physically distance agents, but only 52% of their employees came to work out of fear of getting sick. Now more than ever, technology is vitally important. This season requires flexibility and trust.
Call Experts
OCTOBER 5, 2023
Technology and Infrastructure The technology and infrastructure of your chosen contact center can significantly impact your service delivery specifically uptime. Remember to consider the following technological aspects. Technology Roadmap Inquire about the contact center’s technology roadmap and future plans.
Call Experts
APRIL 8, 2024
Technology and Infrastructure The technology and infrastructure of your chosen contact center can significantly impact your service delivery specifically uptime. Remember to consider the following technological aspects. Technology Roadmap Inquire about the contact center’s technology roadmap and future plans.
TechSee
FEBRUARY 12, 2019
By drawing on the aggregated knowledge and experience of the contact center workforce, effectively crowdsourcing their expertise, technology providers are creating the next generation of self service platforms. During this time, autonomous vehicle technology has advanced incrementally.
VDS
JULY 20, 2020
Another large call center (over 900 agents) with an on-premise solution was doing their best to physically distance agents, but only 52% of their employees came to work out of fear of getting sick. Now more than ever, technology is vitally important. This company bumped up its 2022 digital transformation strategy to 2020.
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