ViiBE Blog

APRIL 28, 2021

This article will teach you how to measure an agent’s performance and other important customer service metrics. How do you measure the performance of an agent? Key Performance Indicators (KPI)s are metrics used to measure employee performance and change from industry to industry. First call resolution rate.

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ViiBE Blog

AUGUST 2, 2021

A CRM integrated call center solution goes beyond just storing and utilizing customer data – it turns call center support into a centralized, cross-functional solution. How a customer service CRMs work. It can thus benefit you and your business in many different ways such as: 1.1.

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NobelBiz

JUNE 1, 2021

It’s pointless to offer outstanding things at the lowest possible price if you can’t deliver exceptional customer service. Your contact center serves as your company’s storefront. Customers will build an opinion, favorable or bad, of your customer service and so of your brand from the very first transaction.

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