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How Have your Customers’ and Employees Expectations Changed?

CX Accelerator

How can you turn your customers into promoters? Define your digital roadmap, including expectations, roles and responsibilities, and timing. A plan could be bulletproof, but without leadership buy-in and an OCM and communication plan to support it, it will struggle to thrive once rolled out.

article thumbnail

How Have your Customers’ and Employees Expectations Changed?

CX Accelerator

How can you turn your customers into promoters? Define your digital roadmap, including expectations, roles and responsibilities, and timing. A plan could be bulletproof, but without leadership buy-in and an OCM and communication plan to support it, it will struggle to thrive once rolled out.

article thumbnail

How Have your Customers’ and Employees Expectations Changed?

VDS

How can you turn your customers into promoters? Define your digital roadmap, including expectations, roles and responsibilities, and timing. A plan could be bulletproof, but without leadership buy-in and an OCM and communication plan to support it, it will struggle to thrive once rolled out.