TechSee

MAY 29, 2018

They have found that visual engagement and support have a dramatic effect on KPIs measured in every call center: NPS, FCR and Truck Rolls. The following article is the introduction to our contact center KPIs on visual support series. Customer Service KPI #2 – FCR (First Contact Resolution).

Contact Center 95

Contact Center Engagement Call Center Net Promoter Score 95

TechSee

JULY 24, 2023

By minimizing wait times and personalizing interactions, customers feel valued and appreciated, leading to increased satisfaction and loyalty. With accurate and up-to-date customer data readily available, agents can provide faster resolutions, leading to reduced call durations and enhanced operational productivity.

Call Center 109

Call Center First Call Resolution Data CRM 109

NobelBiz

FEBRUARY 13, 2024

This efficiency reduces idle time and increases overall contact rates. NobelBiz OMNI+ takes the capabilities of Predictive and Power Dialing to the next level, transforming the contact center landscape with its versatile suite of dialing options. Read Case Study Watch video CRM Integration What Is a CRM Call Center Integration?

Call Center 59

Call Center Self Service Software Contact Center 59