Call Center Solutions Connections Infographics Self Service 
TechSee
NOVEMBER 27, 2018
This has proven to be especially beneficial in the areas of field service, contact centers and self-service. . Field service. AR remote assistance has been proven to increase First Call Resolution by 20% and decrease the need for technician dispatched by 17%. Self Service.
TechSee
JANUARY 18, 2018
consumers are the largest users of connected devices with 5.2 As the IoT continues to mature, and the range and complexity of connected devices multiplies, there will be an increasing need for assistance with installations. 75% chose self-service as the preferred method of device installation. According to Gartner, Inc.,
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