ShepHyken

JANUARY 22, 2021

Remote work has made us appreciate the way the agents could communicate with peers and supervisors without any hesitation in the physical work environment. Sometimes, the agent can report poor connectivity, low internet bandwidth, etc. If you are looking for best practices to monitor remote agents’ performance, this blog is for you.

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Call Center Virtual Call Center Contact Center Average Handle Time 88

Magellan Solutions

AUGUST 5, 2021

. • Special routing plans to handle phone calls during holidays. Auto dialers are call center solutions that automatically dial phone numbers from a contact list. When someone answers the call, it either connects them to an agent or plays a recorded message you have already set up. 25.30 – $70.92/month.

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Call Center Software CRM e-support 40

ViiBE Blog

AUGUST 2, 2021

A CRM integrated call center solution goes beyond just storing and utilizing customer data – it turns call center support into a centralized, cross-functional solution. This also shows that your customer service team is open to real-time, engaging communication.

CRM 52

CRM Call Center e-support Social Media 52

NobelBiz

JUNE 1, 2021

A CCaaS is a multi-channel contact center solution that is critical to a company’s growth. It is a software system that improves customer service efficiency by utilizing a call center solution that manages several channels particular to a business. What exactly is a CCaaS solution?

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Contact Center Multi-Channel Call Center Software 52