ShepHyken

JANUARY 22, 2021

Sh e shares best practices supervisors can use for monitoring call center agents in a work-from-home scenario. COVID-19 has led us to believe that we need to rethink, amend, and strengthen our contact centers with robust technology to stay ahead of the pandemic.

Call Center 91

Call Center Virtual Call Center Contact Center Average Handle Time 91

Interactions

APRIL 14, 2021

During live agent conversations, some technologies redirect customers to a secure channel to submit sensitive data, while newer AI technologies capture the information in real-time while masking the information from the agent. Most AI call center solutions in the United States have mature applications for Spanish and French.

Virtual Agent 90

Virtual Agent Call Center Call Flow Call Center Solutions 90

Interactions

APRIL 14, 2021

During live agent conversations, some technologies redirect customers to a secure channel to submit sensitive data, while newer AI technologies capture the information in real-time while masking the information from the agent. Most AI call center solutions in the United States have mature applications for Spanish and French.

Virtual Agent 62

Virtual Agent Call Center Call Flow Call Center Solutions 62

NobelBiz

MARCH 22, 2021

While business owners must consider their own goals when selecting the best technologies, having a CRM is one of the cornerstones of high performance in contact centers. One of the primary advantages of CRM integration with contact center technology is call flow management.

CRM 52

CRM Customer Service Contact Center Software Contact Center 52

NobelBiz

JUNE 1, 2021

A CCaaS is a multi-channel contact center solution that is critical to a company’s growth. It is a software system that improves customer service efficiency by utilizing a call center solution that manages several channels particular to a business. What exactly is a CCaaS solution?

Contact Center 52

Contact Center Multi-Channel Call Center Software 52