Talkdesk

MARCH 12, 2021

Talkdesk is an enterprise cloud contact center as a service (CCaaS) solution provider empowering companies to deliver customer experience excellence and top-notch quality of service (QoS). Founded to bring a paradigm shift into the realm of call center solutions, it became the first CCaaS unicorn startup in 2018.

Call Flow 91

Call Flow Contact Center Abandon Rate Omni-Channel 91

ShepHyken

JANUARY 22, 2021

The supervisors can listen to the live calls, monitor the agents’ performance, provide on-call assistance to help the agents have qualified interactions. They can also snoop, barge, and whisper on a live call if required.

Call Center 89

Call Center Virtual Call Center Contact Center Average Handle Time 89

Interactions

APRIL 14, 2021

From consumer lending to debt collection, machine learning is increasing the profitability of managing receivables, through streamlined services and data-driven insights that maximize returns on investment, while simultaneously improving customer experience. A Virtual Collection Agent is incapable of deviating from business rules and scripts.

Virtual Agent 90

Virtual Agent Call Center Call Flow Call Center Solutions 90

Interactions

APRIL 14, 2021

From consumer lending to debt collection, machine learning is increasing the profitability of managing receivables, through streamlined services and data-driven insights that maximize returns on investment, while simultaneously improving customer experience. A Virtual Collection Agent is incapable of deviating from business rules and scripts.

Virtual Agent 62

Virtual Agent Call Center Call Flow Call Center Solutions 62

NobelBiz

MARCH 22, 2021

One of the primary advantages of CRM integration with contact center technology is call flow management. Fortunately, the unmistakable rise of digital technology has enabled the use of revolutionary cloud-based solutions. Average processing time This Data defines the time spent resolving each customer request.

CRM 52

CRM Customer Service Contact Center Software Contact Center 52

NobelBiz

JUNE 1, 2021

A CCaaS is a multi-channel contact center solution that is critical to a company’s growth. It is a software system that improves customer service efficiency by utilizing a call center solution that manages several channels particular to a business. What exactly is a CCaaS solution?

Contact Center 52

Contact Center Multi-Channel Call Center Software 52