ShepHyken

JANUARY 22, 2021

Remote work has made us appreciate the way the agents could communicate with peers and supervisors without any hesitation in the physical work environment. Sometimes, the agent can report poor connectivity, low internet bandwidth, etc. If you are looking for best practices to monitor remote agents’ performance, this blog is for you.

Call Center 88

Call Center Virtual Call Center Contact Center Average Handle Time 88

NobelBiz

MARCH 22, 2021

One of the primary advantages of CRM integration with contact center technology is call flow management. Fortunately, the unmistakable rise of digital technology has enabled the use of revolutionary cloud-based solutions. In terms of consumer communication, the inclusion of voice management tools is a huge upgrade.

CRM 52

CRM Customer Service Contact Center Software Contact Center 52

NobelBiz

JUNE 1, 2021

A CCaaS is a multi-channel contact center solution that is critical to a company’s growth. It is a software system that improves customer service efficiency by utilizing a call center solution that manages several channels particular to a business. What exactly is a CCaaS solution?

Contact Center 52

Contact Center Multi-Channel Call Center Software 52