Call Center Experience Customer Service Representative Report Wait Times 
Clarabridge
APRIL 11, 2017
No surprises here—the customers and agents don’t typically see eye to eye. Dissatisfaction levels are at an all-time high when it comes to contact center calls. Only 15% of consumers report that they were ‘completely satisfied’ by their last call center experience. Agents are overextended.
Talkdesk
AUGUST 23, 2016
With millions of stranded travelers seeking resolutions, each company’s customer service line wait times surged, resulting in even greater customer frustration. Use Call Center Software Features to Reduce Wait Times. Provide Clear Answers about the Problem.
CSM Magazine
JUNE 27, 2022
Did you know that 96% of consumers leave a business due to poor customer service? Although customer expectations vary, companies that wish to succeed must find efficient ways to improve call center experiences. Use Personas To Further Understand Every Customer. Not sure how or where to start?
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