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Top 5 Customer Service & CX Articles for the Week of February 27, 2023

ShepHyken

A company’s call center is often the primary point of contact between customers and the organization. Therefore, optimizing the call center experience should be a top priority for companies that want to improve customer satisfaction and loyalty. Amazon has mastered this.

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How to Improve Call Center Customer Service

NobelBiz

Your customer turns into a real human being! Your call center experience gets more interesting when you know your customer well. Follow the Customer’s Journey At various stages of the sales cycle, a customer will interact in different ways with your customer service team.