Call Center Experience Customer Retention Customer Service Representative Report 
Interactions
JANUARY 23, 2019
Many customers try to navigate the convoluted call tree where still others will simply hammer the “0” key on their phone, hoping to be transferred directly to a customer service representative. If customers were stressed when they called, after navigating the phone tree they’re sure to be dissatisfied now.
CSM Magazine
JUNE 27, 2022
Did you know that 96% of consumers leave a business due to poor customer service? Although customer expectations vary, companies that wish to succeed must find efficient ways to improve call center experiences. Use Personas To Further Understand Every Customer. Not sure how or where to start?
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