ViiBE Blog

JULY 15, 2021

Inbound call centers are one subset of call centers. When calling a call center, what kinds of call center answers can you expect? And what is this call center experience like for the agents themselves? What is the importance of an inspection report?

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Call Center Self Service e-support Insurance 52

Magellan Solutions

MARCH 14, 2023

Magellan Solutions improving your call center experience Philippines Every call center manager balances many things at the same time on a day-to-day basis. IT Issues and Need New Technology Call center outsourcing Philippines are drowned with software. This might not seem particularly high.

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Call Center Contact Center Call Center Experience Net Promoter Score 52

Magellan Solutions

AUGUST 4, 2021

Magellan Solutions improving your call center experience Philippines. Every call center manager balances many things at the same time on a day-to-day basis. . Call center outsourcing Philippines are drowned with software. CRM databases and workforce management (WFM) tools. Absenteeism.

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Call Center Contact Center Call Center Experience Net Promoter Score 52

Magellan Solutions

JULY 29, 2021

A recent report by Forbes found that 22% of marketers currently are using AI-based applications. Here’s a look at how AI is revamping the Philippines outbound call center : Discover and Qualify Lead Generation Philippines. Reports and Alerts. Reports and Alerts. Virtual assistants simplify lead generation. .

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Call Center Self Service Social Media Omni-Channel 52

NobelBiz

OCTOBER 17, 2023

Example from a Call Center Perspective An agent working remotely faces frequent connection drops due to an unstable home internet connection. Additionally, without adequate security measures, they inadvertently expose sensitive customer data. Here’s where OMNI+ powered by Safe Select comes in.

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Call Center Management Contact Center Contact Center Software 59