ViiBE Blog

MAY 13, 2021

The software may use a call recording that informs callers of hold times or an interactive voice response (IVR) system, reducing the workload for call center agents. Predictive dialers use algorithms to reduce wait times for agents and customers on the line. There are different types of call centers.

Call Center 52

Call Center Technology Virtual Call Center Contact Center 52

NobelBiz

OCTOBER 17, 2023

Tech Inconsistencies: Remote agents might be using varied devices and internet connections, leading to inconsistent service quality. Example from a Call Center Perspective An agent working remotely faces frequent connection drops due to an unstable home internet connection.

Call Center 59

Call Center Management Contact Center Contact Center Software 59

CSM Magazine

JUNE 27, 2022

Although customer expectations vary, companies that wish to succeed must find efficient ways to improve call center experiences. Are there things they said during previous conversations that you can use to connect with them? Therefore, businesses must find practical ways to keep wait times to a minimum.

Customer Experience 52

Customer Experience Social Media Customer Service Representative Call Center 52