Call Center Experience Chatbots Feedback Virtual Call Center 
ViiBE Blog
MAY 13, 2021
In contrast, others make outbound calls to customers, and some even do both. Regardless, similar technology is critical to the proper functioning of the call center. No matter the kind of call center, ensuring a positive call center experience is crucial to a customer’s experience with a company.
Magellan Solutions
JULY 29, 2021
Luzuriaga further states, “The chatbot is at the bottom of the rung.” Given the overwhelming move to virtual call centers, using AI for quality monitoring and compliance control is essential for future growth. Live Feedback and Analysis. The use of AI applications streamlines the call center experiences. •
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