ViiBE Blog

MAY 13, 2021

Call center technology refers to these different software and hardware tools used to run a call center. Management systems keep track of call volume, route incoming calls, and perform data analytics in real-time. So what exactly do call centers do? What does a call center do?

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Call Center Technology Virtual Call Center Contact Center 52

AWS Machine Learning

DECEMBER 21, 2023

In this post, we explore how generative AI in SageMaker Canvas can help solve common challenges customers may face when dealing with contact centers. As part of this post, we provide the prompts used to solve the tasks and discuss architectures to integrate these results in your AWS Contact Center Intelligence (CCI) workflows.

Contact Center 91

Contact Center Call Center e-support Knowledge Base 91

CSM Magazine

JUNE 27, 2022

Although customer expectations vary, companies that wish to succeed must find efficient ways to improve call center experiences. Social media interactions might show that your target customers prefer live calls to robots. More importantly, what was the customer’s demeanor at the end of the phone call?

Customer Experience 52

Customer Experience Social Media Customer Service Representative Call Center 52