10 Steps to Immediately Improve Customer Retention With Journey Analytics
Pointillist
JUNE 15, 2018
Richard Boire, of Boire Filler Group , lays out this difference in a compelling fashion. Telecom brand O2 uses analytics and takes a journey-based view to improve customer retention. This leads to ineffective offers, since they are disconnected from an individual customer’s experience. What makes Dollar Shave Club so valuable?
110 
Let's personalize your content