ShepHyken

JANUARY 31, 2020

Pem discusses the importance of shifting customer service tactics in order to cater towards customers from each generation. According to research conducted by New Voice Media, US-based businesses lose up to $62 billion yearly from having bad customer service. The Four Generations of Clients.

Customer Service 112

Customer Service Social Media Entertainment Guidelines 112

ShepHyken

JANUARY 31, 2020

Pem discusses the importance of shifting customer service tactics in order to cater towards customers from each generation. According to research conducted by New Voice Media, US-based businesses lose up to $62 billion yearly from having bad customer service. The Four Generations of Clients.

Customer Service 107

Customer Service Social Media Entertainment Guidelines 107

Think Customers

NOVEMBER 1, 2021

Having such guidelines will empower associates to make the right decision and ensure all callers have similar experiences. Finally, brands shouldn’t let their desire for lower AHT weigh too heavily on their judgment around transfers.

Self Service 52

Self Service Net Promoter Score Contact Center Average Handle Time 52

Comm100

OCTOBER 11, 2017

This blog post will show you what makes a jointly-owned social media customer service strategy so necessary, and will walk you through how to implement one yourself. Well-trained operators mean better customer satisfaction. Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams.

Social Media 119

Social Media Customer Service Strategies Strategy Customer Service 119