Brands, Customer Experience Design, Customer Service Training and Exercises

I Showed Up At My Workshop with Nothing But a 12-Foot Pole. And Here’s What Happened.

Myra Golden

APRIL 26, 2018

Within seconds, the group learned that this exercise was anything but simple. We spent the rest of the workshop discussing the exercise. We jumped into the exercise without asking Myra questions, and we didn’t try to strategize together. My client’s group is not unique in how they responded to my pole exercise.

Exercises

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You Didn’t Know a 12-foot Pole Could Teach You This

Myra Golden

NOVEMBER 15, 2018

One of the goals for my customer service training in Cerritos, California yesterday was to help employees follow-up with colleagues, to close the loop so that everybody was up to date on what’s being done to fix issues for customers. I designed a short lecture and a small group discussion to address this.

Exercises

Exercises Customer Service Training Groups Training

Customer Experience Update

I Showed Up At My Workshop with Nothing But a 12-Foot Pole. And Here’s What Happened.

You Didn’t Know a 12-foot Pole Could Teach You This

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