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The Challenges of Managing Customer Data in Contact Centers

NobelBiz

Using an encrypted system at the contact center is one more way to stay in line with the law. Your team’s developers can use AI to analyze this information for suspicious patterns and implement a system to block fraudulent calls before they come in.

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The Challenges of Managing Customer Data in Contact Centers

NobelBiz

Using an encrypted system at the contact center is one more way to stay in line with the law. Your team’s developers can use AI to analyze this information for suspicious patterns and implement a system to block fraudulent calls before they come in. Each agent must have their own user account to carry out their duties.