Brands, Call Recording and Customer Connectedness

A Connected Enterprise – 3 Ways to Turn Theory into Practice

CSM Magazine

JUNE 24, 2021

Aspire to connectedness for a winning CX strategy. Becoming a Connected Enterprise provides the next big step in the evolution of the contact centre but what does it really mean for your customers? Connectedness benefits everyone, from customers and customer service management to agents themselves.

Connections

Connections Customer Connectedness Analytics Call Recording

What’s Stopping You From Becoming a Connected Enterprise?

CSM Magazine

JUNE 3, 2021

Aim to involve all parts of the organisation to establish what connectedness means for your brand and communicate the definition widely. Lead from the top – the power to build confidence lies in the hands of business leaders, instilling a ‘can-do’ attitude that comes from a spirit of collaboration and shared learning.

Connections

Connections Customer Connectedness Gamification Call Recording

Customer Experience Update

A Connected Enterprise – 3 Ways to Turn Theory into Practice

What’s Stopping You From Becoming a Connected Enterprise?

Webinars

Stay Connected