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Four Key Considerations for Adopting AI for Debt Collection

Interactions

As a researcher, finding unique solutions to debt collection presents the opportunity to not only improve call center efficiency, but also to alleviate the emotional strain of the work, both for the customer and the agent. For complex requests, sometimes the easiest solution is a simple conversation with a human.

article thumbnail

Four Key Considerations for Adopting AI for Debt Collection

Interactions

As a researcher, finding unique solutions to debt collection presents the opportunity to not only improve call center efficiency, but also to alleviate the emotional strain of the work, both for the customer and the agent. For complex requests, sometimes the easiest solution is a simple conversation with a human.

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5 Customer Service Tech Trends to Explore at MWC 2018

TechSee

Verto Analytics offers market research and cross-platform measurement services that give brands, publishers, and researchers a multi-dimensional view of the digital consumer. Use that workflow to find the best solution to address that use case – whether it’s a chatbot, voice recognition-based VCA, or one that can process visual images.

Trends 84
article thumbnail

5 Customer Service Tech Trends to Explore at MWC 2018

TechSee

Verto Analytics offers market research and cross-platform measurement services that give brands, publishers, and researchers a multi-dimensional view of the digital consumer. Use that workflow to find the best solution to address that use case – whether it’s a chatbot, voice recognition-based VCA, or one that can process visual images.

Trends 84