An Article On Customer Experience That Actually Makes Sense
GetFeedback
MAY 9, 2019
What this actually looks like will vary by company, but the goal of CXM is always to increase customer satisfaction, loyalty, and brand advocacy while cutting costs. Employee engagement : Employees have to be fluent in the company’s CX goal and strategy. The VoC is the heartbeat of any customer experience program.
Let's personalize your content