Lumoa

FEBRUARY 9, 2023

software bug fixes, wrong information corrected on the website) Product development decisions : reprioritizing things on the product development roadmap taking the feedback into account (e.g. Customer Effort Score (CES) Customer Effort Score (CES) is a customer experience metric used to measure customer effort and customer satisfaction.

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

AskNicely

JUNE 20, 2015

Bill Macaitis on the other hand, Slack’s new CMO, know’s exactly what it means and by focusing on brand advocacy, he is helping to add $1 million dollars to Slack’s revenue every 11 days. This helps you understand exactly what is going on in the customers mind and what you can do to improve massively your NPS score.

NPS 150

NPS Net Promoter Score Effort Score Metrics 150

Lumoa

MARCH 20, 2018

sw bug fixes, wrong information corrected on the web site) Product development decisions : reprioritizing things on the product development roadmap taking the feedback into account (e.g. Purposeful Leadership: Leaders operate consistently with a clear set of values. upselling to the most loyal customers) Process changes (e.g.

Net Promoter Score 286

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 286

SurveySensum

FEBRUARY 20, 2024

Here’s a roadmap to help you get there: Gather Feedback : Gather feedback on a regular basis from your customers on different aspects of your business, but don’t limit yourself to traditional CSAT or NPS surveys. Because if you don’t know what your customers need and expect, then how would you be able to serve them better?

Customer Satisfaction 52

Customer Satisfaction Self Service Strategy Customer Journeys 52

SurveySensum

FEBRUARY 20, 2024

Here’s a roadmap to help you get there: Gather Feedback : Gather feedback on a regular basis from your customers on different aspects of your business, but don’t limit yourself to traditional CSAT or NPS surveys. Because if you don’t know what your customers need and expect, then how would you be able to serve them better?

Customer Satisfaction 52

Customer Satisfaction Self Service Strategy Customer Journeys 52

Lumoa

MARCH 20, 2018

sw bug fixes, wrong information corrected on the web site) Product development decisions : reprioritizing things on the product development roadmap taking the feedback into account (e.g. Purposeful Leadership: Leaders operate consistently with a clear set of values. upselling to the most loyal customers) Process changes (e.g.

Net Promoter Score 160

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 160