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Customer Loyalty Program: The Ultimate Guide

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Such loyalty program ideas help your customers feel like they belong to a place and that a brand values them. Besides that, they also get to enjoy other Amazon services like joining a sale hours before it actually starts or access to Prime videos where they can watch latest shows or movies of their choice. Net Promoter Score.

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A to Z Guide to Customer Experience Definitions and Terms (Updated)

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Customer Effort Score (CES) Customer Effort Score (CES) is a customer experience metric used to measure customer effort and customer satisfaction. Purposeful Leadership: Leaders operate consistently with a clear set of values. Employee Engagement: Employees are aligned with the goals of the organization.