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L’Occitane – the benefits of a global approach to digital customer experience

Eptica

MAY 17, 2017

As well as Net Promoter Score (NPS) , we measure the ecommerce intervention rate – i.e. the percentage of orders requiring customer service involvement. Eptica: How has Eptica helped you transform your digital/omnichannel customer experience? In terms of emotion, we’ve learnt that it is virtuous circle.

Self Service 51
Self Service Customer Experience Net Promoter Score Customer Service Representative 51
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This is What Exceptional Customer Service Looks Like In 2018

Comm100

AUGUST 23, 2018

By making your app a one-stop-shop for customer service needs, marketing offers, mobile payments, and more, you will be on your way to putting your customers before your channels, inspiring loyalty and boosting app retention. Delivery in Hours – Tailored to Fit Customer Needs. Who is doing this right? billion U.S.

Exceptional Customer Service 101
Exceptional Customer Service Customer Service Chatbots Hotels 101
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