Brand Values Customer Relationship Management Customer Service Representative Sales 
CX Journey
DECEMBER 18, 2014
In the words of Forbes contributor Brian Walker, " Digitally empowered customers are firmly in charge, bouncing from channel to channel at the drop of a hat.” The "Customer Journey" has become a common buzzword - but it can mean a lot of different things, depending on what you ask. Remember, there are two sides to this.
NobelBiz
APRIL 16, 2024
If these communication channels are managed separately, the agents might not have access to the customer’s full history, leading to redundant conversations and frustration on the customer’s part. This involves providing training and support to equip team members with the knowledge, skills, and tools they need to succeed.
Expert insights. Personalized for you.
191 
Let's personalize your content