Remove Brand Values Remove Customer Journeys Remove Magazine Remove Touchpoint
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Improve NPS with these 11 surefire strategies

SurveySensum

Are you capturing feedback at all the relevant touchpoints/customer interactions handled by multiple teams? Because how a CSR treats your customer, how good is the quality of the product, how responsive is the support team, everything impacts the customer experience. What is the current response rate?

NPS 52
article thumbnail

Improve NPS with these 11 surefire strategies

SurveySensum

Are you capturing feedback at all the relevant touchpoints/customer interactions handled by multiple teams? Because how a CSR treats your customer, how good is the quality of the product, how responsive is the support team, everything impacts the customer experience. What is the current response rate?

NPS 52