Brand Values Customer Experience Design Guidelines Measurement 
Stella Connect
JANUARY 4, 2022
When planning your 1:1s, keep in mind that your agent may have had a few difficult customer interactions lately and adjust your feedback delivery accordingly. Align customer service training with brand values and goals. It’s not enough for your frontline organization to be aligned to your company’s values.
Stella Connect
APRIL 17, 2018
During the session, it’s fine to remind agents of brand guidelines. Showing agents how they compare with the overall team on a particular performance measure makes them more amenable to coaching and more invested in improving their performance. Align customer service training with brand values and goals.
Stella Connect
APRIL 17, 2018
During the session, it’s fine to remind agents of brand guidelines. Showing agents how they compare with the overall team on a particular performance measure makes them more amenable to coaching and more invested in improving their performance. Align customer service training with brand values and goals.
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