Brand Values Customer Experience Design Exceptional Customer Service Measurement 
Stella Connect
JANUARY 4, 2022
Salesforce’s recommended training priorities for customer service staff include: product knowledge, effective communication, patience, efficiency (proficiency with tech stack, anticipating likely customer questions, etc.), Align customer service training with brand values and goals. John Boccuzzi, Jr.
Stella Connect
APRIL 17, 2018
Showing agents how they compare with the overall team on a particular performance measure makes them more amenable to coaching and more invested in improving their performance. Give the service agent the floor. To this list, we would add service “highlights” that naturally encourage sales. Measure program outcomes.
Stella Connect
APRIL 17, 2018
Showing agents how they compare with the overall team on a particular performance measure makes them more amenable to coaching and more invested in improving their performance. Encourage agents to assess their own performance and identify any barriers to improvement (time, customer service training, tools, etc.).
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