Brand Values Consumers First Call Resolution Wait Times 
NobelBiz
FEBRUARY 15, 2023
Unified Agent Desktop is a solution that streamlines procedures and links multiple software with customer data, allowing your agents to focus on customer requirements and improve brand value with each interaction. For example, some clients can use webchat and SMS to reach your call center for the same queries.
NobelBiz
NOVEMBER 15, 2022
For call centers, the Unified Agent Desktop is a solution that streamlines procedures and links multiple software with customer data, allowing your agents to focus on customer requirements and improve brand value with each interaction. This results in extra work for an agent who must respond to the consumer via both channels.
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