Stella Connect

JANUARY 4, 2022

Agnieszka Anna Jozwiak, CX & UX Consultant, Business Integrity Manager at Facebook. Salesforce’s recommended training priorities for customer service staff include: product knowledge, effective communication, patience, efficiency (proficiency with tech stack, anticipating likely customer questions, etc.),

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97

Stella Connect

APRIL 17, 2018

Agnieszka Anna Jozwiak, CX Consultant, CXPA. By focusing on agents’ personal aspirations (not just high-level corporate objectives), you’ll not only serve your brand’s strategic interests, but also challenge and inspire your team. To this list, we would add service “highlights” that naturally encourage sales. John Boccuzzi, Jr.

Customer Service Training 62

Customer Service Training Training Tips Customer Service 62

Stella Connect

APRIL 17, 2018

Agnieszka Anna Jozwiak, CX Consultant, CXPA. By focusing on agents’ personal aspirations (not just high-level corporate objectives), you’ll not only serve your brand’s strategic interests, but also challenge and inspire your team. To this list, we would add service “highlights” that naturally encourage sales. John Boccuzzi, Jr.

Customer Service Training 40

Customer Service Training Training Tips Customer Service 40