Brand Values Competitive Advantage Gamification Measurement 
Stella Connect
JANUARY 4, 2022
It is an essential component of creating a Hero-Class® customer experience that is a competitive advantage for your organization.”. Align customer service training with brand values and goals. It’s not enough for your frontline organization to be aligned to your company’s values. Measure program outcomes.
Stella Connect
APRIL 17, 2018
Showing agents how they compare with the overall team on a particular performance measure makes them more amenable to coaching and more invested in improving their performance. It is an essential component of creating a Hero-Class® customer experience that is a competitive advantage for your organization.”. It is not an extra.
Stella Connect
APRIL 17, 2018
Showing agents how they compare with the overall team on a particular performance measure makes them more amenable to coaching and more invested in improving their performance. It is an essential component of creating a Hero-Class® customer experience that is a competitive advantage for your organization.”. It is not an extra.
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