Brand Values Competitive Advantage Gamification Interaction 
Stella Connect
JANUARY 4, 2022
Customer service coaching refers to the practice of ongoing communication between the agent and their manager to hone in on how to improve on specific skills, achieve specific goals, and develop their craft so they can handle even the most difficult customer interactions. Have a specific purpose for each customer service coaching session.
Stella Connect
APRIL 17, 2018
In a 1:1 coaching session, managers can focus on each agent’s most recent interaction and how it relates to their overall performance scores. Agents feel more comfortable opening up, and they come away feeling better equipped and more valued. Align customer service training with brand values and goals. It is not an extra.
Stella Connect
APRIL 17, 2018
In a 1:1 coaching session, managers can focus on each agent’s most recent interaction and how it relates to their overall performance scores. Agents feel more comfortable opening up, and they come away feeling better equipped and more valued. Align customer service training with brand values and goals. It is not an extra.
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