Brand Values Competitive Advantage Effort Score Exceptional Customer Service 
Stella Connect
APRIL 17, 2018
In a 1:1 coaching session, managers can focus on each agent’s most recent interaction and how it relates to their overall performance scores. Agents feel more comfortable opening up, and they come away feeling better equipped and more valued. then customer service training is not optional. It is not an extra.
Stella Connect
APRIL 17, 2018
In a 1:1 coaching session, managers can focus on each agent’s most recent interaction and how it relates to their overall performance scores. Agents feel more comfortable opening up, and they come away feeling better equipped and more valued. then customer service training is not optional. It is not an extra.
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