Brand Values Communication Effort Score Gamification 
Lumoa
FEBRUARY 9, 2023
Later, communicate the changes and improvements you’ve done based on customer feedback back to your customers. Include customer-centricity in daily operations and communications inside the company. Purposeful Leadership: Leaders operate consistently with a clear set of values.
Stella Connect
APRIL 17, 2018
In a 1:1 coaching session, managers can focus on each agent’s most recent interaction and how it relates to their overall performance scores. Agents feel more comfortable opening up, and they come away feeling better equipped and more valued. Make customer service training an ongoing effort. Consider your agent’s point of view.
Stella Connect
APRIL 17, 2018
In a 1:1 coaching session, managers can focus on each agent’s most recent interaction and how it relates to their overall performance scores. Agents feel more comfortable opening up, and they come away feeling better equipped and more valued. Make customer service training an ongoing effort. Consider your agent’s point of view.
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