Brand Values CEM Effort Score NPS 
Lumoa
FEBRUARY 9, 2023
Why is NPS ® going up or down? Customer Effort Score (CES) Customer Effort Score (CES) is a customer experience metric used to measure customer effort and customer satisfaction. Purposeful Leadership: Leaders operate consistently with a clear set of values.
Lumoa
MARCH 20, 2018
Why is NPS ® going up or down? Purposeful Leadership: Leaders operate consistently with a clear set of values. Compelling Brand Values: Brand promises drive how the organization treats customers. Do you love CEM as much as we do? Both groups of technologies can be utilized to make analytics more actionable.
Lumoa
MARCH 20, 2018
Why is NPS ® going up or down? Purposeful Leadership: Leaders operate consistently with a clear set of values. Compelling Brand Values: Brand promises drive how the organization treats customers. Do you love CEM as much as we do? Both groups of technologies can be utilized to make analytics more actionable.
Expert insights. Personalized for you.
445 
Let's personalize your content