Lumoa

FEBRUARY 9, 2023

Why is NPS ® going up or down? Purposeful Leadership: Leaders operate consistently with a clear set of values. Compelling Brand Values: Brand promises drive how the organization treats customers. Both groups of technologies can be utilized to make analytics more actionable. A company usually follows a set of KPIs.

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

Lumoa

MARCH 20, 2018

Why is NPS ® going up or down? Purposeful Leadership: Leaders operate consistently with a clear set of values. Compelling Brand Values: Brand promises drive how the organization treats customers. Do you love CEM as much as we do? Both groups of technologies can be utilized to make analytics more actionable.

Net Promoter Score 286

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 286

Lumoa

MARCH 20, 2018

Why is NPS ® going up or down? Purposeful Leadership: Leaders operate consistently with a clear set of values. Compelling Brand Values: Brand promises drive how the organization treats customers. Do you love CEM as much as we do? Both groups of technologies can be utilized to make analytics more actionable.

Net Promoter Score 160

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 160