Stella Connect

JANUARY 4, 2022

You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease. Use your coaching and 1:1 time to really show your appreciation for the hard work your agents do every day to represent the brand. Align customer service training with brand values and goals.

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97

NobelBiz

FEBRUARY 15, 2023

As the public face of your brand, agents need a perfectly unified agent desktop that makes it easy for them to interact with customers. Many call centers have a lot of different, complicated systems that are hard for agents to figure out, let alone keep their attention on what’s important: the customer.

Call Center 52

Call Center How To Average Handle Time First Call Resolution 52

NobelBiz

NOVEMBER 15, 2022

As the public face of your brand, agents are greatly aided by a unified agent desktop that makes it easy for them to interact with customers. Of course, seasoned contact center professionals will smile with nostalgia, remembering the good old days when the trusted landline call was the only communication channel an agent had to deal with.

Call Center 52

Call Center Contact Center How To Contact Center Software 52