Books Chatbots Customer Care Customer Change 
Storyminers
JANUARY 24, 2017
The more adaptive companies will excel at keeping pace with their customers’ changing needs. Expect several cycles of change throughout the year, specifically related to the blending of roles between people and technology (chatbots, IoT, AI, etc.). 2017 won’t be a year of “one thing changes one time.”
Storyminers
JANUARY 24, 2017
The more adaptive companies will excel at keeping pace with their customers’ changing needs. Expect several cycles of change throughout the year, specifically related to the blending of roles between people and technology (chatbots, IoT, AI, etc.). 2017 won’t be a year of “one thing changes one time.”
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